Mundimex Offers A Life-Time Power Warranty (we shall exchange our product for free if it ever loses its magnetic power) and a Full 45-Days Money Back Satisfaction Guarantee.
Online purchases made through the Mundi store @ mundi.com are valid for exchange, Mundi store credit for the next purchase, or refund within 45 days from the delivery date.
Your package includes merchandise, Invoice, packing list, customs documents (if applicable), and Return Form you will receive by email from us. You must return items undamaged and with original packaging, if possible.
- Securely pack your merchandise, Invoice, packing list, customs documents (if applicable), and Return Form in a box or envelope of your choice, depending on the product purchased (you may also use the original package if possible)
- Please note that the return shipment is not pre-paid; therefore, you will be responsible for the return shipping cost. In addition, shipping & return shipping cost is non-refundable; unless you received a damaged, defective, or wrong item(s).
- Unused items returned due to a “change of heart” may also be returned.
- All returns are subject to a re-stocking fee. You must call us or email to obtain a Return Authorization Number (RA#) before returning any product, or the shipment will be refused.
Damaged, defective, or the wrong item(s) received
- Please return the merchandise to our returns address below within 45 days from the delivery date. We will refund the return shipping costs if a copy of the shipping receipt or Invoice is in the package. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded. In addition, please specify the damage, defect, or wrong item(s) on the Return Form you will receive by email from us. Upon receipt of your return, our Warehouse Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased at no cost as long as the merchandise is available. If the inventory is unavailable, you will receive a refund for the original form of payment used to make your online purchase. Returns must be unused and unaltered with all original parts (ties, instructions) attached.
Return Mailing Address
Please send your online returns to the following address:
Mundimex/MITI, 2880 Bergey Road, Ste. L, Hatfield, PA 19440 tel. (718) 915-2934 | firstname.lastname@example.org