1.888.662.4638 or + 1.718.846.8429 | info@mundi.com

Return Policy

Mundimex Offers A Life-Time Power Warranty (we shall exchange our product for free if it ever looses its magnetic power), as well as a Full 45-Days Money Back Satisfaction Guarantee.

 

Online purchases made through Mundistore @ mundi.com are valid for exchange, Mundistore credit for next purchase, or refund within 45 days from the purchase date.

 

 

Your package includes merchandise, invoice, packing list, customs documents (if applicable) and Return Form you will receive by email from us. Items must be returned undamaged and with original packaging, if possible.
  • Securely pack your merchandise, invoice, packing list, customs documents (if applicable) and Return Form in a box or envelope of your choice, depending on product purchased (you may also use the original package if possible)
  • Please note that the return shipment is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, shipping & return shipping cost is non-refundable; unless you received damaged, defective, or wrong item(s).
  • Unused items returned due to a “change of heart” may also be returned.
  • All returns are subject to a re-stocking fee. You must call us toll free at 888-662-4638 or contact by email (info@mundi.com) to obtain a Return Authorization Number (RA#) before returning any product or the shipment will be refused.

Damaged, defective, or the wrong item(s) received

 
  • Please return the merchandise to our returns address below within 30 days from the order date. We will refund the return shipping costs if a copy of the shipping receipt or Invoice is attached in the package. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded. In addition, please specify the damage, defect, or wrong item(s) on the Return Form you will receive by email from us. Upon receipt of your return, our Warehouse Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange on the Return Form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must be unused and unaltered with all original parts (ties, instructions) attached.
Return Mailing Address
Mail your online returns to the following address:
Mundimex/MITI
2880 Bergey Road, Ste. D Rear
Hatfield,  PA 19440
tel. (718) 846-8429 | info@mundi.com